Privacy Policy

Effective Date: October 2, 2025

Last Updated: October 2, 2025

At Reply Automation, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our automated reply services.

Information We Collect

When you use Reply Automation, we collect and process the following types of information:

Personal Information:

• Email addresses
• Names
• Phone numbers

Communication Data:

• Conversation history from automated replies
• Email history and correspondence
• Message content processed through our automation system

Usage Information:

• Platform integration data
• Service usage patterns and preferences

How We Use Your Information

We use the information we collect to:

• Provide and maintain our automated reply services
• Process and respond to communications on your behalf
• Improve and optimize our automation algorithms
• Ensure the security and reliability of our platform
• Customize your experience based on your preferences
• Communicate with you about service updates or issues

Data Storage and Security

Your data is stored securely on our servers located in Charleston, South Carolina. We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission
• Secure server infrastructure
• Regular security audits
• Access controls and authentication protocols

Data Sharing and Disclosure

We do not share, sell, rent, or trade your personal information with third parties. Your data remains confidential and is used solely to provide you with our automated reply services.

We may disclose your information only in the following limited circumstances:

• When required by law, court order, or legal process
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition (with notice to you)

Platform Integrations

Reply Automation integrates with multiple communication platforms to provide our services. When you connect your accounts, we access only the information necessary to automate your replies. We do not share this information with the platforms beyond what's required for standard functionality.

Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of our services at any time
• Export your conversation and email history

To exercise any of these rights, please contact us at the information provided below.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete your personal information within 90 days, except where we're required to retain it for legal or compliance purposes.

Children's Privacy

Reply Automation is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it's used, and the right to request deletion of your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Reply Automation

Charleston, SC

Email: Admin@replyautomation.com

Phone: (609) 350-8552

By using Reply Automation's services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.